Having designed millions of square feet of offices since the 1980s, we thought we’d seen it all, until the pandemic. Evolving technology – especially portable devices and communications platforms – had already defined an activity-based workplace that allowed working anywhere within the office, and also remotely. Operations and technology thus became as important as the physical environment and the key to positive employee experiences. Done well, they create a hospitable, healthy, and motivational place to work, whether onsite or not.